Industry · Real Estate · Live playbook

The agent who responds first wins the deal.

BYAI answers portal leads in seconds, qualifies the buyer or seller, books the inspection or appraisal, wakes the dormant database, and hands a warm lead to your agent — across phone, SMS, web chat, social DMs, and WhatsApp.

Book a demo See the scenarios

Example leadIllustrative

08:43 pmPortal lead
Interested in 14 Hampton St — when can I view?
08:43 pmBYAI
Hi — Sat 11am and 2pm available. Are you buying for yourself or investing?
08:44 pmLead
Investing. Pre-approved up to $1.4M.
08:44 pmBYAI
Locked in for 11am Sat with Anna. I'll send the contract pack and SMS reminder.

Why this matters in real estate

The first response wins. The second one explains why they lost.

Portal leads cool in minutes. Database leads cool in months. Most networks lose both, quietly.

Pain · 01

Portal leads cool while your agent is showing a home.

The five-minute window matters more than the lead source. By the time the agent gets back to the lead, they've already booked an inspection with someone else.

Pain · 02

Agents are stretched thin between vendors and buyers.

Open homes, listing presentations, contracts — the day fills up. Lead-response slips to evenings, weekends, and never.

Pain · 03

After-hours enquiries land where nobody is looking.

Most buyers scroll listings at night. Most agents stop responding at 6pm. The two never meet — and the lead disappears.

Pain · 04

Your CRM is a graveyard of warm leads.

Thousands of contacts who were 'interested in 12 months'. Nobody has the time to wake them up systematically — so they sit, then convert with the next agent who calls.

The math

What missing leads costs your network.

Tune the sliders for your network. We'll recompute the recovery opportunity in real time.

ROI estimator

What does missing enquiries cost you?

Move the sliders to match your business. We’ll recompute the recovery opportunity in real time.

Monthly enquiries200

Missed today35%

Average commission per deal$12,000

Win rate on recovered3%

Enquiries lost · per month

Recoverable deals · per month

$25.2k

Revenue recovered · monthly

$302k

Revenue recovered · annual · $302,400

— Illustrative. Your numbers may vary.

How it works · for real estate

From portal ping to warm hand-off, in five steps.

The same loop, tuned for property portals, CRMs, and the way networks actually run.

Step · 01

Capture

Portal leads, web forms, phone, SMS, social DMs, WhatsApp — wired into one inbox.

Step · 02

Answer

Under 60 seconds, in the lead's language, in your brand's voice.

Step · 03

Qualify

Buyer or seller, budget, finance status, timing, property interest, motivation.

Step · 04

Book

Books the inspection or appraisal into the agent's calendar. Sends contract pack on request.

Step · 05

Hand off · Sync

Warm lead routed to the right agent. Transcript and next step written back to your CRM.

Full scenario coverage

Every conversation a network handles.

The agent runs the whole funnel — buyer, vendor, dormant database, property management.

Scenario · 01 · Buyer

Portal lead, after hours.

Answers in under a minute, qualifies the buyer (budget, finance, timing), books the inspection, hands a warm lead to the listing agent.

Scenario · 02 · Seller

Vendor enquiry / appraisal request.

Captures property details, motivation, and timing — books the appraisal with the right agent for that suburb.

Scenario · 03 · Database

Dormant database reactivation.

Reaches back out to old enquiries — respectfully, at the right moment — flags the ones who are now active and routes them to the right agent.

Scenario · 04 · Recovery

Missed-call recovery.

Every missed call gets an SMS callback within minutes — picks up the conversation in the lead's preferred channel.

Scenario · 05 · Inspections

Inspection reminders & confirmations.

Sends reminders, handles reschedules, captures attendance. Pre-inspection questions are answered without bothering the agent.

Scenario · 06 · Property management

Rental & PM enquiries.

Routes rental enquiries, owner questions, and maintenance requests — captures the lead, opens the ticket, escalates when needed.

All-channel coverage

Leads reach out where they live. The agent meets them there.

Including the channels your agents stop watching after hours.

Phone

Inbound + outbound

SMS

Two-way + reminders

Web chat

Live on listings

Social DMs

Instagram + Facebook

Business API

Portal lead routing

Property portals

Lead-feed integration

Google

Business profile

Two audiences. One story.

Built to sell to principals. Built to be loved by agents.

The fastest way to get every agent to use this is to make it obviously help them — not police them.

For Principals & owners

Coverage, ROI, governance — across the network.

Every lead answered in 60 seconds — every channel, every office, every hour.
Recovery of the leads you already paid for: portals, marketing, dormant database.
Network-wide reporting your CRM can actually report on, finally.
Compliance posture you can hand to legal — ACMA, Privacy Act, AUSTRAC.
A kill switch and a review queue. You're never the last to know.

For Agents

Helps you win deals. Doesn’t take them from you.

Leads land on your phone already qualified — not cold portal pings at 11pm.
Inspections book themselves. Reminders go out automatically.
Your leads stay yours. The agent never re-routes a deal away from you.
Database wake-up runs in the background — warm leads come to you, on rails.
You spend more time face-to-face, less time chasing replies.

Configured so the network wins and the agent wins — not one at the other’s expense.

Compliance posture · real estate

Built with ACMA, AUSTRAC, and the Privacy Act in mind.

Real-estate communication is regulated tighter than most networks realise — and the rules are tightening further in 2026 and beyond.

ACMA · Outbound

Consent, windows, opt-out — by default.

Outbound SMS, voice, and email respect the Spam Act, the Do Not Call Register, and time-of-day windows. Opt-outs honoured everywhere, with audit trail.

ACMA · SMS sender ID registry (Jul 2026)

Registered sender IDs, on schedule.

The new SMS sender ID registration regime begins July 2026. The agent is built so your sender IDs land on the registry before customers ever notice the change.

AUSTRAC · AML/CTF for real estate

Designed for the new AML/CTF regime.

Real-estate agents are being brought into the AML/CTF reporting regime. The agent captures the kinds of data points your AML program needs — without putting them in the conversation.

Privacy Act · APP

Scoped access. Minimal retention.

Encrypted in transit and at rest, role-based access for your team, retained only as long as required to run the service. Customer data lives where you live.

— BYAI is designed to align with these frameworks. Obtain your own compliance review before deployment.

Trust & controls

You stay in control. The agent is your team's tool.

Configured by you, operated under your rules, with the kill switch in your hands.

Control · 01

Human handoff.

Leads can ask for a person. Edge cases route to the right agent with full context. The hand-off is warm, not cold.

Control · 02

Full transcript.

Every conversation transcribed and linked to the CRM record. Searchable, exportable, auditable.

Control · 03

Kill switch.

Pause any channel — or all of them — instantly. Resume when you're ready, no deployment.

Control · 04

Lead ownership.

Lead routing respects your network's allocation rules. The agent never reassigns or hijacks a deal.

Outcomes

What changes when first-response stops being a coin flip.

Pilot results vary by network, channel mix, and starting point. Numbers below are illustrative.

<60s

First reply on every channel

24/7

Coverage with no extra staffing

2.8×

More inspections booked from portal leads

— Illustrative

+22%

Database leads re-engaged in 90 days

— Illustrative

Implementation

Live in four weeks.

A focused, supervised rollout — never a re-platforming of your network.

Step · Week 01

Discovery

Where leads come from, what your agents handle today, what your brand sounds like, what wins look like.

Step · Week 02

Build

Voice, scenarios, portal and CRM integration, compliance posture — wired into your real systems.

Step · Week 03

Supervised pilot

Launch on a focused slice — one office, one stream of leads — with your team reviewing every conversation.

Step · Week 04

Network live

All channels, all offices. Review queue keeps tuning the agent on the rails your team sets.

Commercial model

Three layers. No surprises.

Subscription for the platform, usage for the volume, a pilot to lower the risk of saying yes.

01 · Subscription

Platform.

Monthly, per office or seat tier. Covers the agent, the integrations, the review tooling, the audit trail.

Per-office pricing
Unlimited channels
Review console + reporting

02 · Usage

Conversations.

Per-conversation and per-minute for voice. Predictable, capped, visible in the console — never a billing surprise.

Per-conversation rate
Per-minute voice
Monthly cap

03 · Pilot

Risk-light start.

A scoped pilot on one office or one lead stream. Defined success criteria, kill switch, exit clause.

Scoped to one office
Defined success criteria
Exit clause built in

— Specific pricing is shared after a short discovery so the quote reflects your real network and lead volume.