Our mission
Every customer deserves an instant, helpful answer.
We build the AI agents that make that possible — in any language, on every channel, around the clock. Quietly. Without drama. Without replacing the people customers came to talk to in the first place.
What we build
Voice and conversational AI — built to actually be used.
We're a focused team of voice and conversational AI specialists. We build the platform — agent, voice stack, integrations, controls — from the ground up.
Focus · 01
Our own LLM and agent platform.
We don't resell. The agent runtime, the voice stack, the integrations, and the review tooling are ours — designed for customer conversations from day one.
Focus · 02
Voice taken seriously.
Most platforms treat voice as 'chat with a phone bolted on'. We treat it as the hardest channel and build everything else from there.
Focus · 03
Real workflows, not demos.
The platform ships into real businesses with real CRMs, real telephony, and real compliance frameworks. Demos look great. Production work is the bar.
Markets
Serving customers in markets outside mainland China.
We start in Australia and New Zealand and extend across English-speaking and multilingual markets where customer conversations decide the outcome — and where local rules (ACMA, the Privacy Act, AHPRA, AUSTRAC) are part of how things actually run.
Where we serve
- AustraliaPrimary market · live
- New ZealandLive
- South-East AsiaExpansion · 2026
- United KingdomExpansion · on request
- North AmericaExpansion · on request
Security & compliance
The posture we hold ourselves to.
Customer-conversation data is sensitive. We treat it that way — and we make it possible for you to do the same.
Security · 01
Encryption end-to-end.
Conversation data is encrypted in transit and at rest. Keys managed under standard cloud KMS practice; access is logged.
Security · 02
SOC 2-aligned controls.
Access reviews, change management, incident response, and vendor management designed to align with SOC 2 Type II expectations.
Security · 03
Audit trail by default.
Every conversation, every action, every change is recorded. Exportable for your audit team without friction.
Compliance · 04
Designed to align with local rules.
ACMA outbound rules, the Privacy Act, AHPRA testimonial guidance, AUSTRAC reporting, the SMS sender ID registry (Jul 2026).
Compliance · 05
Vendor transparency.
We tell you what telephony, LLM, and infrastructure vendors are in the chain — and where your data lives at each step.
Compliance · 06
Data residency on request.
Region-specific data residency is available for customers who require it as part of their own compliance program.
— BYAI is designed to align with these frameworks. Obtain your own compliance review before deployment.
Careers
We hire as the work calls for it.
We don’t publish a long open-roles page so we can pretend to be bigger. We hire deliberately, against the work that’s in front of us — voice, LLM systems, product, customer engineering, and pilot delivery.
What we look for
- Bias to ship working things.
- Care about the conversation as much as the model.
- Comfort with regulated, real-world customer contexts.
- Quiet confidence — the work speaks for itself.
Contact
The right inbox, on the first try.
Headquarters
10 Kaki Bukit Road 2Singapore · APAC
#01-36 First East Centre
Singapore 417868
Headquartered for Asia-Pacific operations · serving markets outside mainland China.