Platform

One AI agent. Every channel. Every conversation.

BYAI is a horizontal AI agent platform — one agent that receives, qualifies, acts, and syncs across every channel your customers use. You configure it for your industry; we keep the infrastructure quiet underneath.

Book a demo See how it works

01 · Reception 02 · Response 03 · Outbound 04 · Action 05 · Data 06 · Trust

Capability · 01 — Reception

Every channel your customers use. Around the clock.

Phone, SMS, web chat, social DMs, WhatsApp, email — one agent picks up the moment anyone reaches out. No after-hours, no missed calls, no fragmented inboxes.

Inbound voice on local numbers, with outbound to match.
SMS, WhatsApp, email — answered with the same context.
Web chat, Instagram & Facebook DMs handled in-line.

24/7 coverage

PhoneSMSWeb chatSocial DMsWhatsAppEmail

Each block is one hour. The agent is on call for all of them.

Capability · 02 — Response

Under-60-second reply. Real conversation.

Speed-to-lead is the first thing your customers measure. BYAI answers in seconds and then asks the questions a good front desk would ask — without sounding like a form.

First-reply target under 60 seconds, on every channel.
Conversational qualification — not a five-field intake form.
Hands off to a human the moment one is needed.

First-reply time · industry average vs. BYAI

Email4h 12m
Form fill2h 04m
Web chat11m
Phonerings out
BYAI42s

— Illustrative industry benchmarks. Your numbers may vary.

Capability · 03 — Outbound

Recall the lead before they go cold.

The agent reaches back out — to no-shows, dormant leads, post-visit check-ins, due-for-recall customers — without your team lifting a finger.

Sequenced outbound by SMS, email, or voice.
Dormant database reactivation, respectful of opt-outs.
Post-visit, post-purchase, review-request flows.

Outbound sequence

Day 0
Enquiry answered + qualified
Day 2
Reminder if no booking, via preferred channel
Day 7
Soft nudge with helpful context
Day 30
Re-engage warm leads sitting in the database
Post-visit
Check-in, review request, schedule next

Capability · 04 — Action

It doesn't just answer. It books.

When the answer is yes, the agent does it — into your calendar, with confirmations, reminders, and reschedules. Deposits and payment capture where the workflow needs them.

Calendar integration with live availability.
Automated confirmations, reminders, reschedules.
Deposits or payment capture when required.

Booking · Thu 12 Jun

9:00

9:30

10:00

10:30

11:00

11:30

13:00

13:30

14:00

14:30

15:00

15:30

Confirmation · SMS + email

“See you at 10:30 am Thursday — reply STOP to opt out.”

Capability · 05 — Data

Every conversation lands where you already work.

Conversation, qualification, outcome, next step — written back to your CRM with a full transcript. Reporting becomes truthful for the first time.

CRM write-back: HubSpot, Salesforce, Pipedrive, custom.
Conversation transcripts and audit trail by default.
Outcome attribution and cohort reports.

CRM record · written back

CRM · Lead · #82431

Created · just now

SourceWeb chat · /pricing
LanguageSpanish
IntentSchedule consult
QualifiedYes · returning patient
Next step10:30 am Thu · Dr. K
OwnerFront office · auto-assigned
TranscriptLinked · 4m 12s

Capability · 06 — Trust

Fluent in your market. Built for your rules.

Switches language mid-conversation. Designed to align with local rules — ACMA, Australian Privacy Principles, and industry frameworks — with the audit trail to prove it.

32+ languages out of the box, mid-conversation switching.
Designed to align with ACMA, Privacy Act, AHPRA, AUSTRAC.
Audit trail per conversation. Obtain your own compliance review.

Languages out of the box

English中文EspañolالعربيةTiếng ViệtPortuguêsFilipinoहिन्दी한국어ItalianoDeutschFrançais日本語BahasaPolskiTürkçe+ 16 more

Switches mid-conversation. Tuned for accents and the way people actually talk.

Architecture

How the loop runs, end to end.

Every conversation moves through the same five-step loop, then writes back to the systems your team already runs on.

Inbound channels

Phone
SMS
Web chat
Social DMs
WhatsApp
Email

BYAI agent

Capture

Answer

Qualify

Act · Book

Sync

One loop · every conversation

Outcomes & integrations

Calendar booking
CRM write-back
Outbound follow-up
Human handoff
Audit trail

Trust & controls

You stay in control.

BYAI is your agent — operating in your voice, on your channels, under your rules. You hold the kill switch.

Control · 01

Human handoff, on demand.

Any customer can ask for a person. Any conversation can be escalated by rule. Your team takes over with full context.

Control · 02

Full transcript, every time.

Every conversation is recorded, transcribed, and linked to the CRM record — searchable, exportable, and auditable.

Control · 03

Kill switch.

Pause the agent on any channel — or all of them — instantly. Resume when you're ready. No deployment required.

Control · 04

Scoped data access.

We retain only what we need to run the service. Role-based access for your team. Customer data lives where you live.

Control · 05

Designed for SOC 2-aligned controls.

Encryption in transit and at rest, access reviews, change management, incident response — designed to align with SOC 2 Type II.

Control · 06

Review queue.

Conversation samples surface to your team for tone-tuning and edge-case correction. The agent improves on rails you set.

Integrations

Slots into the stack you already run.

CRM, calendars, telephony, payments — connected at launch. New integrations added as customers ask.

— Integration directory · partner marks publish as connectors ship.

CRMHubSpot

CRMSalesforce

CRMPipedrive

CRMZoho

TelephonyTwilio

TelephonyAircall

TelephonyVonage

TelephonyRingCentral

CalendarGoogle Calendar

CalendarOutlook

CalendarCalendly

CalendarCliniko

Payments & otherStripe

Payments & otherMailchimp

Payments & otherWebhooks

Payments & otherREST API