Pain · 01
Nights and weekends silently miss new patients.
A third of new-patient enquiries land after hours. The phone rings out. The form sits in an inbox until Monday — when the patient has already booked elsewhere.
Industry · Dental · Live playbook
Your AI Patient Coordinator.
Answers every enquiry in 60 seconds — phone, SMS, web chat, social DMs — qualifies the patient, books the chair, runs recall and reminders, and writes everything back to your practice management software. AHPRA-aware. Privacy-Act aligned.
Example callIllustrative
- 02:14 amPatient
Hi — do you have a 9am opening tomorrow? Toothache.
- 02:14 amBYAI
Sorry to hear that. I can see 9:00 with Dr. K. New patient or returning?
- 02:15 amPatient
Returning. Last visit 18 months ago.
- 02:15 amBYAI
Found you — booked at 9:00, confirmation sent by SMS. Reply STOP to opt out.
Why this matters in dental
The patients you don't answer are the ones you lose first.
Dental enquiries don't wait. The chair fills up — yours or someone else's — within hours.
Pain · 02
Your front desk can't be in two places.
Treating the patient in chair, on the phone with a returning patient, and answering an Instagram DM — all at once. Something gets dropped. It's usually the new lead.
Pain · 03
High-value cases never get followed up.
Implants, ortho, cosmetic — the enquiries that justify entire weeks of revenue. Nobody has the time to chase them properly, so the conversion rate is whatever it is.
Pain · 04
Speed-to-lead decides who wins.
Five minutes is the difference between a booked patient and a missed one. Your front desk can't realistically answer every enquiry that fast.
The math
What missing enquiries costs your practice.
Tune the sliders for your practice. We'll recompute the recovery opportunity in real time.
ROI estimator
What does missing enquiries cost you?
Move the sliders to match your business. We’ll recompute the recovery opportunity in real time.
120
30%
$1,800
25%
36
Enquiries lost · per month
9
Recoverable cases · per month
$16.2k
Revenue recovered · monthly
$194k
Revenue recovered · annual · $194,400
— Illustrative. Your numbers may vary.
How it works · for dental
From enquiry to booked chair, in five steps.
The same loop, tuned for dental workflows and practice-management software.
Step · 01
Capture
Phone, SMS, web chat, Instagram, Facebook DMs, WhatsApp — all wired in.
Step · 02
Answer
Under 60 seconds, in the patient's language, in your practice's voice.
Step · 03
Qualify
New or returning, insurance, preferred clinician, urgency, procedure interest.
Step · 04
Book
Into the practice management software — live availability, deposit if needed.
Step · 05
Sync
Patient record, transcript, outcome and next step written back to your PMS.
Full scenario coverage
Every conversation a coordinator handles.
The agent runs the entire patient journey — not just the easy first-touch.
Scenario · 01 · New patient
New-patient enquiry, Saturday 11pm.
Answers immediately, captures insurance and urgency, books the next morning, sends confirmation by SMS and email — all before your team opens up.
Scenario · 02 · Recall
Returning patient · recall window.
Reaches out at the right moment — six-month, twelve-month, end-of-cover — books the hygiene visit on the patient's preferred channel.
Scenario · 03 · Recovery
Missed-call recovery.
Every unanswered call gets an SMS callback within minutes — agent picks up the conversation in the patient's preferred channel.
Scenario · 04 · No-show
No-show follow-up.
Reaches out the same day, in the right tone, offers a rebook — captures the deposit where the workflow requires it.
Scenario · 05 · Reminders
Pre-visit reminder & prep.
Sends the reminder, answers prep questions, captures any change to medical history, escalates clinically-sensitive replies to your team.
Scenario · 06 · Post-op
Post-operative check-in.
Checks in after surgery or implants — captures pain or healing concerns and routes them to the clinician without delay.
All-channel coverage
Patients reach out where they live. The agent meets them there.
Including the channels your front desk doesn't watch.
Phone
Inbound + outbound
SMS
Reply-paid
Web chat
Live in-page
Instagram
Direct messages
Facebook
Page DMs
WhatsApp
Business API
Email
Inbound triage
Google
Business profile
Compliance posture · dental
Built with AHPRA, ACMA, and the Privacy Act in mind.
Health information is sensitive. We treat it accordingly — and we design the agent so the rules are obvious in the conversation, not buried in a settings page.
AHPRA · Testimonials
The clinical / service distinction, enforced.
AHPRA's testimonial guidance distinguishes clinical claims (not permitted) from service-experience reviews (permitted). The agent is configured to recognise the line and never solicit clinical testimonials.
AHPRA · Claims
No diagnosis. No outcome promises.
The agent never makes clinical claims or promises results. Diagnostic conversations and clinical questions are routed to your clinical team with full context.
ACMA · Outbound
Consent, windows, opt-out — by default.
Outbound SMS and voice respect the Spam Act, the Do Not Call Register, and time-of-day windows. Opt-outs are honoured everywhere, on every channel, with audit trail.
Privacy Act · Health information
Sensitive data, scoped access, retained briefly.
Health information is sensitive personal information under APP. Encrypted in transit and at rest, role-based access for your team, retained only as long as required to run the service.
— BYAI is designed to align with these frameworks. Obtain your own compliance review before deployment.
Trust & controls
You stay in control. The agent is your coordinator.
It operates in your voice, on your channels, under your rules. You hold the kill switch.
Control · 01
Human handoff.
Any patient can ask for a person. Clinical questions and edge cases route to your team with full context.
Control · 02
Full transcript.
Every conversation transcribed and linked to the PMS record. Searchable, exportable, auditable.
Control · 03
Kill switch.
Pause any channel — or all of them — instantly. Resume when you're ready, no deployment.
Control · 04
Scoped access.
Role-based access for your team. Patient data lives where you live. We retain only what's needed.
Outcomes
What changes when nothing slips through.
Pilot results vary by practice, channel mix, and starting point. Numbers below are illustrative.
<60s
First reply on every channel
24/7
Coverage with no extra staffing
3.4×
Conversion lift vs. delayed reply
— Illustrative
+38%
Recall bookings recovered
— Illustrative
Implementation
Live in four weeks.
A focused, supervised rollout — never a re-platforming of your front office.
Step · Week 01
Discovery
Where leads come from, what your team handles today, what the voice should sound like, what wins look like.
Step · Week 02
Build
Voice, scenarios, PMS integration, channel routing, compliance posture — wired into your real systems.
Step · Week 03
Supervised pilot
Launch on a focused slice — one location or one channel — with your team reviewing every conversation.
Step · Week 04
Wide live
All channels, all locations. Review queue keeps tuning the agent on rails your team sets.
Commercial model
Three layers. No surprises.
Subscription for the platform, usage for the volume, a pilot to lower the risk of saying yes.
01 · Subscription
Platform.
Monthly, per practice or location. Covers the agent, the integrations, the review tooling, the audit trail.
- Per-location pricing
- Unlimited channels
- Review console + reporting
02 · Usage
Conversations.
Per-conversation and per-minute for voice. Predictable, capped, visible in the console — never a billing surprise.
- Per-conversation rate
- Per-minute voice
- Monthly cap
03 · Pilot
Risk-light start.
A scoped pilot on a focused slice. Defined success criteria, kill switch, exit clause — so the only thing you're signing up for is the pilot.
- Scoped to one location
- Defined success criteria
- Exit clause built in
— Specific pricing is shared after a short discovery so the quote reflects your real practice and volume.