Industry · Home Services · Live playbook

Quote enquiries don't wait. Now you don't either.

Customers ring three trades. They book the first one that picks up. BYAI answers your phone, web, and SMS enquiries in seconds — captures scope, qualifies the job, books the site visit, and chases the quotes you sent but never followed up.

AI Quote-Response Agent
Why this matters in home services

Phones don't ring twice when you're on a job.

Trades and home-services teams are on tools. Enquiries don't wait. The first quote-response wins most jobs.

Pain · 01

The phone rings when you're under a house.

Quote enquiries hit during exactly the hours you can't take a call. They don't leave a voicemail — they ring the next number.

Pain · 02

Customers enquire at night. You quote in the morning.

Most home-services enquiries land between 6pm and midnight. By the time you reply, two competitors already booked the site visit.

Pain · 03

Scope is unclear until you arrive.

You drive 40 minutes to a site visit that turns out to be a 5-minute job. Or the opposite. Either way the day is gone.

Pain · 04

Quotes go out. Follow-ups don't.

You sent the quote. Nobody chased. The customer signed with the competitor who called back two days later.

The math

What missing enquiries costs your trade.

Tune the sliders for your business. We'll recompute the recovery opportunity in real time.

ROI estimator

What does missing enquiries cost you?

Move the sliders to match your business. We’ll recompute the recovery opportunity in real time.

120
40%
$8,000
22%
48
Enquiries lost · per month
11
Recoverable jobs · per month
$84.5k
Revenue recovered · monthly
$1.01m
Revenue recovered · annual · $1,013,760
— Illustrative. Your numbers may vary.
How it works · for home services

From enquiry to action, in five steps.

The same loop, tuned for your industry's workflows and your systems of record.

Step · 01

Capture

Phone, SMS, web chat, Google business, social DMs, email — every enquiry channel wired in.

Step · 02

Answer

Under 60 seconds, in your voice, with your real availability and trade specialty.

Step · 03

Qualify

Scope, suburb, urgency, decision-maker, budget signals — captured conversationally.

Step · 04

Book

Books the site visit, sends a quick pre-visit form so the right tools come with you.

Step · 05

Sync

Customer record, transcript, scope, and next step written back to your CRM or job-management software.

Full scenario coverage

Every conversation a trades business runs.

Quote intake, site bookings, scope clarification, no-show recovery, post-quote follow-up — handled.

Scenario · 01 · Quote intake

First-touch quote enquiry.

Answers immediately, captures scope, qualifies the suburb and the job type, books the site visit at a time that suits.

Scenario · 02 · Site visit

Site-visit booking & confirmation.

Sends a 60-second pre-visit form, captures access details, photos if needed, and confirmation reminders.

Scenario · 03 · Scope

Scope clarification before you drive.

Asks the questions that change the truck loadout — saves you from 'I'll come back tomorrow with the right tool'.

Scenario · 04 · No-show

Site-visit no-show recovery.

Reaches out same-day to rebook, captures the new time, sends the confirmation — no awkward 'were you home?' call.

Scenario · 05 · Quote follow-up

Quote follow-up sequencing.

Reaches back out 24h and 7 days after a quote, captures objections, books the next conversation — without sounding like a chase.

Scenario · 06 · Warranty

Warranty & recall outreach.

Reaches customers about service intervals, warranty work, and end-of-warranty inspections — books the visit.

All-channel coverage

Customers reach out where they live. The agent meets them there.

Including the channels your team can't watch around the clock.

Phone
Inbound + outbound
SMS
Two-way + reminders
Web chat
Live in-page
Social DMs
Instagram + Facebook
WhatsApp
Business API
Email
Inbound triage
Compliance posture · home services

Built with the Australian Consumer Law, state licensing, and HBCF in mind.

Building, plumbing, electrical and other licensed trades carry strict consumer protections and licensing obligations. The agent is configured to stay inside them.

ACL · Consumer Guarantees

Honest pricing, scope, and timing.

Quote-in-conversation language is tied to your real pricing rules. The agent doesn't invent prices or promise outcomes the trade can't deliver.

State licensing (NSW Fair Trading / VBA / QBCC / etc.)

Licence-aware messaging by state.

Disclosures around licensed work, cooling-off, and statutory notices are configurable per state to match your trade licence obligations.

Home Building Compensation Fund

Contract value thresholds, recognised.

For projects above HBCF thresholds, the agent flags the requirement for a written contract and HBCF insurance before site visit.

Privacy Act · APP

Customer data scoped and retained briefly.

Site addresses, access details, photos — encrypted in transit and at rest, with role-based access for your team.

— BYAI is designed to align with these frameworks. Obtain your own compliance review before deployment.

Trust & controls

You stay in control. The agent is your team's tool.

Configured by you, operated under your rules, with the kill switch in your hands.

Control · 01

Human handoff.

Any customer can ask for a person. Edge cases route to the right team member with full context.

Control · 02

Full transcript.

Every conversation transcribed and linked to your record of truth. Searchable, exportable, auditable.

Control · 03

Kill switch.

Pause any channel — or all of them — instantly. Resume when you're ready, no deployment.

Control · 04

Scoped access.

Role-based access for your team. Customer data lives where you live. We retain only what's needed.

Outcomes

What changes when no phone call rings out.

Pilot results vary by trade, region, and channel mix. Numbers below are illustrative.

<60s
First reply on every channel
24/7
Quote enquiries answered around the clock
+47%
Site visits booked from first enquiry
— Illustrative
+24%
Quote-to-job conversion via follow-up
— Illustrative
Implementation

Live in four weeks.

A focused, supervised rollout — never a re-platforming of your business.

Step · Week 01

Discovery

Where leads come from, what your team handles today, what your brand sounds like, what wins look like.

Step · Week 02

Build

Voice, scenarios, CRM and channel integration, compliance posture — wired into your real systems.

Step · Week 03

Supervised pilot

Launch on a focused slice — one trade or one channel — with your team reviewing every conversation.

Step · Week 04

Wide live

All channels, all locations. Review queue keeps tuning the agent on the rails your team sets.

Commercial model

Three layers. No surprises.

Subscription for the platform, usage for the volume, a pilot to lower the risk of saying yes.

01 · Subscription

Platform.

Monthly, per trade. Covers the agent, integrations, review tooling, audit trail.

  • Per-trade pricing
  • Unlimited channels
  • Review console + reporting
02 · Usage

Conversations.

Per-conversation and per-minute for voice. Predictable, capped, visible — no billing surprises.

  • Per-conversation rate
  • Per-minute voice
  • Monthly cap
03 · Pilot

Risk-light start.

A scoped pilot on one trade or one stream of leads. Defined success criteria, kill switch, exit clause.

  • Scoped to one trade
  • Defined success criteria
  • Exit clause built in

— Specific pricing is shared after a short discovery so the quote reflects your real business and volume.

Home services · pilot

See BYAI answer your real quote enquiries.

20 minutes. Bring your business number and a few typical jobs. We'll show you what a booked diary looks like.

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