Industry · Financial Services · Live playbook

Triage every enquiry. Route the warm ones. Keep the record.

Advice enquiries, claims, complaints, dormant clients — every conversation has to land somewhere defensible. BYAI answers in seconds, stays inside general-advice boundaries, captures what your AFSL holder needs, and writes a clean audit trail.

AI Intake Agent
Why this matters in financial services

Every enquiry is a compliance event. Most go unanswered.

The line between general advice and personal advice is unforgiving. Dormant clients are revenue. Claims that go unanswered become complaints.

Pain · 01

Advice enquiries don't survive a Monday-morning callback.

Prospects shop multiple advisors. The first one to respond with a clear next step gets the discovery call.

Pain · 02

Claims and after-hours service are NPS killers.

Insurance customers expect human-time response. After-hours and weekends generate complaints faster than premiums.

Pain · 03

Dormant book equals quiet revenue loss.

End-of-cover, fee-renewal, life-stage moments slip past — your reviews stall while the client looks elsewhere.

Pain · 04

Audit trails get rebuilt manually after the fact.

What was said, when, by whom, against which RG 175 boundary — most teams reconstruct from sticky notes after a complaint lands.

The math

What missing enquiries costs your office.

Tune the sliders for your business. We'll recompute the recovery opportunity in real time.

ROI estimator

What does missing enquiries cost you?

Move the sliders to match your business. We’ll recompute the recovery opportunity in real time.

180
35%
$3,500
15%
63
Enquiries lost · per month
9
Recoverable engagements · per month
$33.1k
Revenue recovered · monthly
$397k
Revenue recovered · annual · $396,900
— Illustrative. Your numbers may vary.
How it works · for financial services

From enquiry to action, in five steps.

The same loop, tuned for your industry's workflows and your systems of record.

Step · 01

Capture

Phone, web chat, SMS, email, social DMs, broker portals — wired into one inbox.

Step · 02

Answer

Under 60 seconds, within general-advice boundaries, in your firm's voice.

Step · 03

Qualify

Intent, life stage, product area, urgency, existing client or prospect — captured cleanly.

Step · 04

Book

Books the discovery call with the right adviser, sends FSG/fact-find, captures deposits where applicable.

Step · 05

Sync

Conversation, decisioning, outcome — written back to your CRM with audit trail your compliance team can use.

Full scenario coverage

Every conversation a financial-services team handles.

Advice intake, claims, dormant outreach, complaint triage — the agent handles intake across all of them.

Scenario · 01 · Advice intake

First-touch advice enquiry.

Answers within general-advice boundaries, qualifies the prospect, books the discovery call with the right adviser.

Scenario · 02 · Claims

Claim notification & intake.

Captures the FNOL details, sets expectations, routes urgent claims to the on-call team, sends written acknowledgement.

Scenario · 03 · Reviews

Annual review & dormant outreach.

Reaches out at the right intervals — fee anniversaries, end-of-cover, life-stage triggers — books the review meeting.

Scenario · 04 · Document collection

Document & fact-find collection.

Chases identity docs, statements, insurance schedules — keeps the application moving without the adviser writing reminders.

Scenario · 05 · Complaint triage

Complaint intake & escalation.

Recognises a complaint, captures the detail, escalates to the IDR team inside the timeframes your dispute resolution policy requires.

Scenario · 06 · Post-issuance

Post-issuance check-in.

Checks in after policy issuance, advice document, or transaction — confirms the customer understood and schedules follow-ups.

All-channel coverage

Customers reach out where they live. The agent meets them there.

Including the channels your team can't watch around the clock.

Phone
Inbound + outbound
SMS
Two-way + reminders
Web chat
Live in-page
Social DMs
Instagram + Facebook
WhatsApp
Business API
Email
Inbound triage
Compliance posture · financial services

Built with ASIC RG 175, AFSL boundaries, AUSTRAC, and the Privacy Act in mind.

Financial services conversation is regulated end-to-end. The agent is designed so the rules are enforced in the conversation, not bolted on as policy.

ASIC · RG 175

General advice line, enforced in the conversation.

The agent stays inside general-advice language and triggers the General Advice Warning where required. Personal advice is routed to your licensed advisers.

AFSL boundaries

Authorised representatives only.

Anything that would constitute personal advice is escalated to a licensed authorised representative under your AFSL — with full context.

AUSTRAC · AML/CTF

KYC data captured cleanly.

Customer identification data is captured and stored against your AML/CTF program. Suspicious-activity triggers are flagged for compliance.

Privacy Act · APP & CDR

Sensitive data scoped and retained briefly.

Financial information is sensitive personal information under APP, and CDR rules apply where in scope. We retain only what's needed to run the service.

— BYAI is designed to align with these frameworks. Obtain your own compliance review before deployment.

Trust & controls

You stay in control. The agent is your team's tool.

Configured by you, operated under your rules, with the kill switch in your hands.

Control · 01

Human handoff.

Any customer can ask for a person. Edge cases route to the right team member with full context.

Control · 02

Full transcript.

Every conversation transcribed and linked to your record of truth. Searchable, exportable, auditable.

Control · 03

Kill switch.

Pause any channel — or all of them — instantly. Resume when you're ready, no deployment.

Control · 04

Scoped access.

Role-based access for your team. Customer data lives where you live. We retain only what's needed.

Outcomes

What changes when every enquiry has a defensible audit trail.

Pilot results vary by firm, product mix, and channel. Numbers below are illustrative.

<60s
First reply on every channel
24/7
Coverage including claims after hours
+27%
Discovery calls booked from first enquiry
— Illustrative
+19%
Dormant clients re-engaged in 90 days
— Illustrative
Implementation

Live in four weeks.

A focused, supervised rollout — never a re-platforming of your business.

Step · Week 01

Discovery

Where leads come from, what your team handles today, what your brand sounds like, what wins look like.

Step · Week 02

Build

Voice, scenarios, CRM and channel integration, compliance posture — wired into your real systems.

Step · Week 03

Supervised pilot

Launch on a focused slice — one office or one channel — with your team reviewing every conversation.

Step · Week 04

Wide live

All channels, all locations. Review queue keeps tuning the agent on the rails your team sets.

Commercial model

Three layers. No surprises.

Subscription for the platform, usage for the volume, a pilot to lower the risk of saying yes.

01 · Subscription

Platform.

Monthly, per office. Covers the agent, integrations, review tooling, audit trail.

  • Per-office pricing
  • Unlimited channels
  • Review console + reporting
02 · Usage

Conversations.

Per-conversation and per-minute for voice. Predictable, capped, visible — no billing surprises.

  • Per-conversation rate
  • Per-minute voice
  • Monthly cap
03 · Pilot

Risk-light start.

A scoped pilot on one office or one stream of leads. Defined success criteria, kill switch, exit clause.

  • Scoped to one office
  • Defined success criteria
  • Exit clause built in

— Specific pricing is shared after a short discovery so the quote reflects your real business and volume.

Financial services · pilot

See BYAI answer your real advice enquiries.

20 minutes. Bring your phone number, your FSG, and a few prospect questions. We'll show you what defensible intake looks like at speed.

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