Industry · Education · Live playbook

Answer every applicant. In their language. Around the clock.

Education enquiries arrive at every hour from every time zone. BYAI answers in the applicant's language, qualifies against your entry requirements, chases the missing documents, and books the interview — without your admissions team working three night shifts.

AI Admissions Coordinator
Why this matters in education

Applicants don't wait. Enrolments do.

Course enquiries arrive across time zones and languages. Application drop-off is a math problem about how fast you reply.

Pain · 01

International applicants enquire when you're asleep.

Your admissions team answers Monday morning. By then the applicant has talked to a recruiter in their own time zone.

Pain · 02

Language barriers slow every conversation.

Mandarin, Vietnamese, Spanish, Hindi — the right reply in the wrong language might as well be no reply.

Pain · 03

Document collection is the silent application killer.

Transcripts, English test scores, statements of purpose — half the applications stall on paperwork your team can't chase fast enough.

Pain · 04

Parents and agents have different questions than students.

Fees, accommodation, visa, post-study work rights — each audience needs a different answer in a different language.

The math

What missing enquiries costs your campus.

Tune the sliders for your business. We'll recompute the recovery opportunity in real time.

ROI estimator

What does missing enquiries cost you?

Move the sliders to match your business. We’ll recompute the recovery opportunity in real time.

150
30%
$15,000
25%
45
Enquiries lost · per month
11
Recoverable enrolments · per month
$169k
Revenue recovered · monthly
$2.02m
Revenue recovered · annual · $2,025,000
— Illustrative. Your numbers may vary.
How it works · for education

From enquiry to action, in five steps.

The same loop, tuned for your industry's workflows and your systems of record.

Step · 01

Capture

Course pages, web chat, phone, WhatsApp, social DMs, email — and agent portals — wired in.

Step · 02

Answer

Under 60 seconds, in the applicant's language, with your real course and intake data.

Step · 03

Qualify

Course of interest, qualifications, English test scores, visa status, agent of record.

Step · 04

Book

Books the admissions interview, sends document checklist, applies deposit if you take one.

Step · 05

Sync

Applicant record, transcript, outcome, next step — written back to your SIS / CRM with audit trail.

Full scenario coverage

Every conversation an admissions team handles.

The agent runs the whole funnel — from first question to enrolment.

Scenario · 01 · Course question

First-touch course enquiry.

Answers the actual question (entry requirements, intake date, fees), qualifies, captures contact, books interview if eligible.

Scenario · 02 · Documents

Document collection chase.

Tells the applicant exactly what's missing, accepts uploads, validates the basics, escalates the rest to admissions.

Scenario · 03 · Interview

Admissions interview booking.

Finds a slot across time zones, books the interview, sends prep + Zoom link in the applicant's language.

Scenario · 04 · Parents

Parent & guardian enquiries.

Handles parent questions about fees, accommodation, safety, visa — with a tone suited for that audience.

Scenario · 05 · Agent

Education-agent intake.

Routes agent enquiries to the right channel partner, attributes the applicant correctly, logs the commission trail.

Scenario · 06 · Onboarding

Post-acceptance onboarding.

Walks the accepted applicant through CoE, OSHC, visa, arrival — answers in their language, escalates exceptions to your team.

All-channel coverage

Customers reach out where they live. The agent meets them there.

Including the channels your team can't watch around the clock.

Phone
Inbound + outbound
SMS
Two-way + reminders
Web chat
Live in-page
Social DMs
Instagram + Facebook
WhatsApp
Business API
Email
Inbound triage
Compliance posture · education

Built with the ESOS Act, the National Code, and CRICOS in mind.

Australian providers educating overseas students operate inside one of the most prescriptive student-protection regimes in the world. The agent is designed to stay inside it.

ESOS Act · National Code 2018

Pre-enrolment information, by the book.

Course duration, fees, refund terms, and ESOS-mandated disclosures are sourced from your published data and surfaced consistently in every reply.

TEQSA / ASQA

Accurate representation of accredited offerings.

Course names, CRICOS codes, accreditation status — the agent uses your official register, never invents qualifications.

Education agent oversight

Agent-of-record tracking.

Captures and respects the applicant's declared education agent, logs commission attribution, and routes per your contracts.

Privacy Act · APP

Applicant data scoped and retained briefly.

Transcripts, identity documents, and test scores are encrypted in transit and at rest, with role-based access for your team.

— BYAI is designed to align with these frameworks. Obtain your own compliance review before deployment.

Trust & controls

You stay in control. The agent is your team's tool.

Configured by you, operated under your rules, with the kill switch in your hands.

Control · 01

Human handoff.

Any customer can ask for a person. Edge cases route to the right team member with full context.

Control · 02

Full transcript.

Every conversation transcribed and linked to your record of truth. Searchable, exportable, auditable.

Control · 03

Kill switch.

Pause any channel — or all of them — instantly. Resume when you're ready, no deployment.

Control · 04

Scoped access.

Role-based access for your team. Customer data lives where you live. We retain only what's needed.

Outcomes

What changes when every applicant gets a real answer fast.

Pilot results vary by provider, intake, and channel mix. Numbers below are illustrative.

<60s
First reply in the applicant's language
24/7
Coverage across every applicant time zone
+36%
Applications completed within 14 days
— Illustrative
−42%
Document-chase admin per applicant
— Illustrative
Implementation

Live in four weeks.

A focused, supervised rollout — never a re-platforming of your business.

Step · Week 01

Discovery

Where leads come from, what your team handles today, what your brand sounds like, what wins look like.

Step · Week 02

Build

Voice, scenarios, CRM and channel integration, compliance posture — wired into your real systems.

Step · Week 03

Supervised pilot

Launch on a focused slice — one campus or one channel — with your team reviewing every conversation.

Step · Week 04

Wide live

All channels, all locations. Review queue keeps tuning the agent on the rails your team sets.

Commercial model

Three layers. No surprises.

Subscription for the platform, usage for the volume, a pilot to lower the risk of saying yes.

01 · Subscription

Platform.

Monthly, per campus. Covers the agent, integrations, review tooling, audit trail.

  • Per-campus pricing
  • Unlimited channels
  • Review console + reporting
02 · Usage

Conversations.

Per-conversation and per-minute for voice. Predictable, capped, visible — no billing surprises.

  • Per-conversation rate
  • Per-minute voice
  • Monthly cap
03 · Pilot

Risk-light start.

A scoped pilot on one campus or one stream of leads. Defined success criteria, kill switch, exit clause.

  • Scoped to one campus
  • Defined success criteria
  • Exit clause built in

— Specific pricing is shared after a short discovery so the quote reflects your real business and volume.

Education · pilot

See BYAI answer your real course enquiries.

20 minutes. Bring your intake calendar, course catalogue, and a few common questions in any language. We'll show you what booked looks like.

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