Pain · 01
Portal leads cool while your team is on the floor.
Online enquiries arrive faster than salespeople can answer. The five-minute window matters more than the lead source.
Industry · Automotive · Live playbook
Reply before the lead test-drives somewhere else.
Automotive buyers shop every dealer in their inbox. The one that replies first books the test drive — and usually wins the deal. BYAI answers portal leads, phone, SMS, and social DMs in seconds, qualifies the buyer, books the test drive, and hands a warm lead to your salesperson.
AI Sales-Response Agent
Example leadIllustrative
- 09:14 pmPortal lead
Interested in the 2024 RAV4 Hybrid — manual or auto?
- 09:14 pmBYAI
Hi — that one's auto-only. Test drives Sat 10am and 1pm. Trading in?
- 09:15 pmLead
Yes, 2018 Corolla. Need finance too.
- 09:15 pmBYAI
Locked 10am with Sam. I'll send trade-in form + a finance pre-check link.
Why this matters in automotive
The buyer enquired with every dealer. You have minutes.
Portal leads land at all hours. Service enquiries pile up between calls. Whoever replies first sets the agenda for the deal.
Pain · 02
After-hours and weekends leak the most opportunity.
Most buyers shop the listing site at night. Most dealerships have nobody answering until 9am Saturday — by then the deposit's elsewhere.
Pain · 03
Service vs. sales routing wastes everyone's time.
Sales takes service enquiries, service takes parts enquiries — the customer waits twice and the lead goes cold.
Pain · 04
Finance and trade-in questions never get qualified.
Pre-approval, deposit, trade-in value — the questions buyers actually decide on don't get answered until day three of the deal.
The math
What missing enquiries costs your dealership.
Tune the sliders for your business. We'll recompute the recovery opportunity in real time.
ROI estimator
What does missing enquiries cost you?
Move the sliders to match your business. We’ll recompute the recovery opportunity in real time.
300
30%
$4,500
8%
90
Enquiries lost · per month
7
Recoverable sales · per month
$32.4k
Revenue recovered · monthly
$389k
Revenue recovered · annual · $388,800
— Illustrative. Your numbers may vary.
How it works · for automotive
From enquiry to action, in five steps.
The same loop, tuned for your industry's workflows and your systems of record.
Step · 01
Capture
Portal leads, phone, SMS, social DMs, manufacturer feeds, web forms — wired into one inbox.
Step · 02
Answer
Under 60 seconds, in your dealership's voice, with model availability and pricing it actually knows.
Step · 03
Qualify
Vehicle interest, trade-in details, finance status, timing, decision-maker — captured conversationally.
Step · 04
Book
Books the test drive into the salesperson's calendar. Sends trade-in form and finance pre-check link.
Step · 05
Hand off · Sync
Warm lead routed to the right salesperson; transcript and next step written back to your CRM/DMS.
Full scenario coverage
Every conversation a dealership runs.
Sales, service, parts, trade-in, finance, recall — the agent handles intake across all of them.
Scenario · 01 · Test drive
Test-drive booking, after hours.
Answers immediately, captures vehicle interest, books the test drive into the right salesperson's calendar.
Scenario · 02 · Finance
Finance pre-qualification.
Captures finance intent, sends a compliant pre-qualification link, routes the warm lead to F&I.
Scenario · 03 · Trade-in
Trade-in valuation request.
Captures make, model, year, kilometres, condition — sends to the right person and books a valuation slot.
Scenario · 04 · Service
Service & log-book bookings.
Routes service enquiries away from sales, books the appointment with the workshop, sends courtesy car reminders.
Scenario · 05 · Database
Dormant database reactivation.
Reaches back out to past leads at the right moment — new arrivals, end of warranty, end of lease — and flags the warm ones.
Scenario · 06 · Recall
Recall & owner update outreach.
Reaches owners about safety recalls and software updates, books the service slot, sends compliance-friendly confirmations.
All-channel coverage
Customers reach out where they live. The agent meets them there.
Including the channels your team can't watch around the clock.
Phone
Inbound + outbound
SMS
Two-way + reminders
Web chat
Live in-page
Social DMs
Instagram + Facebook
WhatsApp
Business API
Email
Inbound triage
Compliance posture · automotive
Built with the Australian Consumer Law, motor licensing, and finance referral rules in mind.
Motor-vehicle sales are governed by the Australian Consumer Law and state licensing regimes. Finance referrals are governed by ASIC. The agent is configured to stay inside those lines.
ACL · Motor Vehicle provisions
No false or misleading representations.
Pricing, availability, and condition claims are tied to your DMS data. The agent doesn't invent specs or promise discounts.
ASIC · Finance referral
Referral, not advice.
Finance enquiries are routed to your authorised F&I team — the agent stays inside referral language and captures the data your AFSL holder needs.
State licensing (MVDL / LMCT)
Designed for state-by-state requirements.
Disclosures, consumer rights notices, and cooling-off references are configurable per state to match your dealer licence obligations.
Privacy Act · APP
Customer data scoped and retained briefly.
Driver's licence checks, trade-in details, and finance pre-qual data are encrypted in transit and at rest, retained only as long as required.
— BYAI is designed to align with these frameworks. Obtain your own compliance review before deployment.
Trust & controls
You stay in control. The agent is your team's tool.
Configured by you, operated under your rules, with the kill switch in your hands.
Control · 01
Human handoff.
Any customer can ask for a person. Edge cases route to the right team member with full context.
Control · 02
Full transcript.
Every conversation transcribed and linked to your record of truth. Searchable, exportable, auditable.
Control · 03
Kill switch.
Pause any channel — or all of them — instantly. Resume when you're ready, no deployment.
Control · 04
Scoped access.
Role-based access for your team. Customer data lives where you live. We retain only what's needed.
Outcomes
What changes when every lead gets a first reply in under a minute.
Pilot results vary by dealership, lead mix, and CRM. Numbers below are illustrative.
<60s
First reply on every channel
24/7
Portal leads answered around the clock
+3.1×
Test drives booked from portal leads
— Illustrative
+18%
Service bookings from missed-call recovery
— Illustrative
Implementation
Live in four weeks.
A focused, supervised rollout — never a re-platforming of your business.
Step · Week 01
Discovery
Where leads come from, what your team handles today, what your brand sounds like, what wins look like.
Step · Week 02
Build
Voice, scenarios, CRM and channel integration, compliance posture — wired into your real systems.
Step · Week 03
Supervised pilot
Launch on a focused slice — one dealership or one channel — with your team reviewing every conversation.
Step · Week 04
Wide live
All channels, all locations. Review queue keeps tuning the agent on the rails your team sets.
Commercial model
Three layers. No surprises.
Subscription for the platform, usage for the volume, a pilot to lower the risk of saying yes.
01 · Subscription
Platform.
Monthly, per dealership. Covers the agent, integrations, review tooling, audit trail.
- Per-dealership pricing
- Unlimited channels
- Review console + reporting
02 · Usage
Conversations.
Per-conversation and per-minute for voice. Predictable, capped, visible — no billing surprises.
- Per-conversation rate
- Per-minute voice
- Monthly cap
03 · Pilot
Risk-light start.
A scoped pilot on one dealership or one stream of leads. Defined success criteria, kill switch, exit clause.
- Scoped to one dealership
- Defined success criteria
- Exit clause built in
— Specific pricing is shared after a short discovery so the quote reflects your real business and volume.